"Wipro BPO Solutions" Hiring: Incident Handling- SQL @ Delhi

Company        Wipro BPO Solutions Ltd

Website          http://careers.wipro.com/bpo

Eligibility        B.Tech/B.E. - Computers

Experience     0-1 Year

Location         Delhi

Wipro BPO Solutions Ltd

Job Role: Incident Handling- SQL

Job Summary :

- Resolution of tickets within Defined SLA

- Respond to tickets within pre defined SLA

- Get technical download of applications.

- Train new recruited agents.

- Help Team in achieving team’s target

- Attend / participate/ Contribute in training, resolution workshops organized by function.

- Update / Create user manuals and knowledge base.

- Take support from L2/ SME in complex problems / bugs or issues.

- Identify and highlight Bugs/Issues in application.

- Become Voice of customer and collate comprehensive feedback on services and support from customers.

Email Address:

pandey.mitul@wipro.com